Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Vegas Stars Casino, we believe that online gaming should be enjoyed purely as entertainment. Casino games are games of chance, and the house always has a mathematical edge. Never gamble with money you cannot afford to lose, and never view gambling as a way to earn income or solve financial problems.
We are committed to promoting responsible gaming and supporting our players in New Zealand with tools, information, and access to help when needed.
Age Verification
Online gambling in New Zealand is only legal for players aged 18 years and over. We take age verification seriously and prohibit underage gambling on our platform.
If you are under 18, or if you are aware of anyone underage using our services, please contact us immediately or report it to the Department of Internal Affairs.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing Losses: Continuing to gamble to recover money you've lost
- Loss of Control: Gambling longer or with more money than intended
- Preoccupation: Frequently thinking about gambling, past sessions, or planning the next session
- Escalation: Needing to gamble with increasing amounts to achieve the same excitement
- Hiding Behaviour: Concealing gambling activity from family, friends, or partners
- Financial Problems: Using money intended for bills, rent, or essentials to gamble
- Relationship Strain: Arguments with loved ones about gambling habits
- Withdrawal: Feeling irritable or anxious when unable to gamble
- Escape: Gambling to cope with stress, anxiety, depression, or other negative emotions
If you recognise any of these signs in yourself or someone else, help is available.
Self-Help Tools & Player Protections
Vegas Stars Casino offers the following responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a chosen time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you're willing to accept in a given timeframe
- Time Limits: Set session time limits to remind you when you've been playing for a prolonged period
- Reality Checks: Receive periodic reminders during play of the time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your Vegas Stars Casino account if you feel your gambling is becoming problematic
You can access these tools at any time through your account settings. If you need assistance, our customer support team is available to help you implement these protections.
Support Organisations in New Zealand & Internationally
If you or someone you know is struggling with problem gambling, support is available:
New Zealand
- Problem Gambling Foundation – Free and confidential support
📞 Phone: 0800 664 262
🌐 Website: www.pgf.nz - Gambling Helpline (Samaritans) – 24/7 support
📞 Phone: 0800 654 654
🌐 Website: www.1737.org.nz
Australia
- Gambling Help Online
🌐 Website: www.gamblinghelponline.org.au
United Kingdom
- GamCare
🌐 Website: www.gamcare.org.uk - GamStop (National self-exclusion scheme)
🌐 Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council
🌐 Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
🌐 Website: www.ncpgambling.org
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
🌐 Website: www.bzga.de
Take Action Today
If you think you may have a gambling problem, please reach out for help immediately. Problem gambling is treatable, and support services are confidential and free.
You can:
- Contact one of the support organisations listed above
- Use the self-exclusion or limit-setting tools on your Vegas Stars Casino account
- Speak to a trusted family member or friend
- Contact your GP or local health service
Remember: It's never too late to seek help.
Contact Us
If you have questions about responsible gaming or need assistance with account controls, please contact our customer support team at [email protected]. We're here to help.